Refund policy

Shipping Fees

Shipping fees are calculated at checkout based on your location.

Open & Inspect Your Order

At OROVA, we want you to feel confident with your purchase.

• Inspection upon delivery is allowed while the courier is present.
• You can check your order before accepting it, subject to the courier's applicable inspection procedures.

Returns & Exchanges

Need a different size or want to return your order? We’re here to help.

• Exchanges and returns are available while the courier is present at the time of delivery, subject to the courier’s applicable procedures.
• Shipping fees and any applicable return costs will be communicated by our team before processing your request.

Contact Us

For any questions about your order, delivery, returns, or exchanges, please contact our customer support team. We’re happy to help!